Management

Why can a family-owned business fail?

It so happens that a very large percentage of automotive dealerships around the world happen to be family-owned businesses. Having said that, there are a great many issues concerning family-owned companies, mainly regarding succession and management, which must be dealt with…
Ethics

32 Words That Can Change Your Life

We all have ways of testing opportunities that enter our lives. Some of us just dive right in based on feeling, others walk straight into what they know is right by a gut feeling or intuition. And if it’s not gut feelings or emotions that are the tests of…
Ethics

Ethical Aspects of 6 Sigma Methodology

The entire concept of 6-σ (Six Sigma) is based on satisfying customers. Although the methodology is said to have been first proposed by Bill Smith of Motorola company (Wiki, 2006), statisticians have been aware of this concept long ago. Smith only was the first to…
BusinessCustomer Care

Unlocking the Value of Your Customers

One of the greatest thrills in business is acquiring a new customer. Many businesses are too caught up in the excitement of acquiring new customers that they do not spend enough time or money on unlocking the value of their existing customer base. It surprises me how often…
Business

Can You Afford What Rudeness Is Costing Your Business?

Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation…
Business

Protecting Your Corporate Name

Imagine this: you want to sell widgets, and you’ve chosen the perfect name for your brand new widget business. You’ve made the name original and yet homey, easy to say, hard to forget, and you’ve checked databases everywhere to make sure that nobody else…